At Humand, we help companies digitize their internal communication, culture, and human resources processes all in one place.

Would you like to be part of the digital revolution in the HR space? 🚀

We are looking for a Customer Support Specialist to join our Customer Experience team. This role is key to building trusted relationships with our customers by delivering world-class support with empathy, speed, and a human touch.

➡️ What you’ll do in your day-to-day:

• Deliver exceptional support experiences to employees and HR leaders from some of our most important customers.

• Provide day-to-day support to Humand customers, primarily across Brazil and other global markets.

• Identify issues and help resolve them efficiently while maintaining a customer-centric approach.

• Partner closely with HR leaders, guiding them through platform-related questions and best practices.

• Train and educate customers on how to get the most value from Humand.

• Track, document, and follow up on customer inquiries while gathering feedback for our Product team.

• Understand customer challenges and proactively suggest creative solutions to help improve their internal processes.

• Collaborate cross-functionally with Product, Customer Success, and other teams to ensure customer satisfaction.

➡️ What we are looking for:

• At least 1 year of experience in Customer Support, Customer Experience, or a similar customer-facing role.

• Advanced Portuguese, English, and Spanish proficiency (required).

• Availability to work from 9 a 18hs (Brazil time).

• Curiosity and interest in AI tools and how they can improve productivity and customer experience.

• Basic knowledge of web technologies or comfort working with technical concepts.

• Excellent communication skills, with empathy, professionalism, and a customer-first mindset.

• Ability to manage multiple customers and priorities simultaneously.

• Creativity and problem-solving skills, with the ability to think beyond standard use cases and find smart workarounds.

• Adaptability and resilience in a fast-paced, high-growth startup environment.

• Strong prioritization, organization, and time-management skills.
  

Join us!

💡 Our mission is to empower people at work to make them happier and more successful.

You can read more about us at: https://humand.co/