At Humand, we empowers organizations to transform their internal communication, culture, and human resources processes all in one place.

Interested in being at the forefront of HR’s digital evolution? 🚀

We're growing fast – and we’re looking for an Onboarding Leader & Success Account Manager to help our clients in the Americas thrive from day one.

As part of the founding team for Humand’s international expansion, this role offers a front-row seat to an exciting phase of rapid growth. You’ll be joining a fast-paced, collaborative environment where your contributions will directly shape the future of how we serve global clients. 

It’s a unique opportunity to accelerate your learning curve, gain exposure to cross-functional and cross-regional challenges, and build a standout career in the world of customer success, onboarding, and strategic account management.

➡️  Main Responsibilities

• Lead end-to-end onboarding processes for new clients across Brazil, USA and Canada
  
• Build and maintain strong, long-term relationships with key client stakeholders
  
• Conduct personalized platform training sessions and business process alignment workshops
  
• Understand each client’s goals and ensure they’re set up for success with tailored onboarding roadmaps
  
• Monitor key engagement metrics and proactively address adoption gaps
  
• Act as the voice of the customer, surfacing insights to Product and Engineering teams
  
• Support the renewal and expansion process through strategic account planning
  
• Deliver quarterly business reviews (QBRs) to demonstrate impact and identify growth opportunities
  
• Collaborate cross-functionally to resolve issues and optimize the customer experience
  
• Contribute to the continuous improvement of customer success and onboarding frameworks

➡️ What We Value

• 5+ years in customer success, onboarding, or account management in a SaaS or tech environment
  
• Fluent in English and Portuguese (Spanish is a plus!)
• Proven success working with clients in Brazil, US and/or Canada
  
• Background in HR tech, enterprise software, or B2B SaaS is a strong plus
  
• Experience managing multi-stakeholder relationships and navigating complex org structures
  
• Ability to deliver virtual workshops, training, and presentations with clarity and confidence
• Strong project management skills – you're organized, proactive, and results-driven
  
• Culturally agile and comfortable working across time zones and remote teams
  
• Data-savvy – you can interpret customer data, usage trends, and success metrics
  
• Tech-friendly – you’re comfortable with CRM tools (e.g. HubSpot, Salesforce), analytics platforms, and collaboration tools.
  
• Bonus points if you know (or are eager to learn) Python and SQL – we’re a team of Customer Success hackers who love diving into data and automating smarter ways to work

Join us!

💡 Our mission is to empower people at work to make them happier and more successful.

| You can read more about us at: https://humand.co/en