At Humand, we empowers organizations to transform their internal communication, culture, and human resources processes all in one place.

Interested in being at the forefront of HR’s digital evolution? 🚀

We’re looking for a Technical Support Specialist to join our fast-growing team that will work with our customers based in America and Europe. You’ll be the frontline hero for our clients — resolving technical issues, improving support processes, and ensuring that users across the globe get the help they need, fast.

This is a high-impact, cross-functional role ideal for someone who thrives in fast-paced, collaborative environments and loves digging into the details to find the root of a problem.

➡️ Main Responsibilities

• Act as the first point of contact for technical issues via email, chat, and calls
  
• Deliver Level 1 and 2 support, resolving or escalating issues efficiently
• Collaborate with our R&D team to replicate bugs and recommend fixes
  
• Ensure SLA targets are met for response and resolution times
  
• Communicate with clients clearly, providing updates and guidance
  
• Maintain accurate documentation of technical issues and solutions
  
• Lead training sessions to empower clients with self-service skills
  
• Present weekly reports to clients and internal stakeholders
  
• Suggest improvements to make our support even better.
  
  

➡️ What we value

• 3+ years of experience in technical support or customer service
• Intermediate knowledge of Python scripting – you can run, tweak, and adapt scripts to automate tasks
• Excellent communication in Portuguese and English (bonus points for Spanish)
• Strong SQL skills – you can write queries and analyze relational data
  
• Experience with API integrations and troubleshooting RESTful services
  
• Understanding of SSO, SAML, and OTP for secure access
  
• Familiarity with Redash or similar reporting tools
  
• Awareness of network security fundamentals (firewalls, VPNs, protocols)
  
• Comfortable with issue tracking tools like Jira or Zendesk
• Flexibility to attend calls in European working hours (GMT+3)
• Experience working with remote teams across time zones
• A methodical, empathetic problem solver with a high attention to detail

If you're passionate about technology, problem-solving, and want to be part of a fast-growing startup, we’d love to have you on board!

💡 Our mission is to empower people at work to make them happier and more successful.
🌟 Our purpose: Bring happiness to the world of work.

Read more about us at: humand.co 🌟